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FOR IMMEDIATE RELEASE
Contact: James B. Gargas
Corporate Communications
DMB Financial, LLC
866-865-6959
jgargas@dmbfinance.com
Feature Rich Contact Center Suite Increases Company’s Productivity Improving Customer Service
April 11, 2007 -- Beverly, MA - DMB Financial, LLC, one of the nation's largest and most trusted providers of debt settlement and credit restoration financial services, today announced that it has successfully completed the implementation of Inter-Tel’s Contact Center Suite—a robust software application that enables businesses to quickly manage and respond to customer queries. By leveraging this software, DMB Financial will have the ability to efficiently handle and route incoming calls to the proper agents, resulting in a more improved customer experience.
“With the installation of Inter-Tel’s Contact Center Suite, we can now create routing rules to ensure that calls are handled by the appropriate resource or department, generate real-time statistics and historical reports, improve employee training and quality assurance and allow supervisors to control employee availability in the queue,” said Daniel Kwiatek, Chief Operating Officer for DMB Financial. “The end result is better service to our clients and potential customers.”
After careful consideration, DMB Financial decided to integrate Inter-Tel’s Contact Center Suite—along with its complete telephony system—through Inter-Tel’s Managed Services program, resulting in an entire voice communications solution including; hardware, software, applications, carrier services, and support, for a fixed monthly fee. This enables DMB Financial to focus on what it does best—its core business—instead of managing its communications structure.
“The Managed Services program enables our telephony solution to grow alongside our business. We’re no longer locked into a platform that will inhibit our growth. Rather, we’ve invested in a solution that can easily scale to meet our business needs well into the future,” Kwiatek added.
About DMB Financial
DMB Financial, LLC assists its nationwide clientele in reducing and eliminating their insoluble unsecured debt through its proven Financial Guardian Program™.
With over 50 years of combined experience in the financial services industry, the founders of DMB Financial are helping to redefine the dream of financial independence for the many who are burdened with excessive debt. By combining proven money management systems with its unparalleled customer service, the Company offers individuals and couples a means to get out of debt, avoid bankruptcy, and re-establish their credit while providing the tools to help them better manage their finances.
For more information about DMB Financial and their financial services and products, visit the Company's website at www.dmbfinance.com, Email help@dmbfinance.com, or call 866.865.6959.
About Inter-Tel (Delaware), Incorporated
Inter-Tel (Nasdaq:INTL) offers value-driven communications products; applications utilizing networks and server-based communications software; and a wide range of managed services that include voice and data network design and traffic provisioning, custom application development, and financial solutions packages. An industry-leading provider focused on the communication needs of business enterprises, Inter-Tel employs approximately 1,900 communications professionals, and services business customers through a network of 58 company-owned, direct sales offices and approximately 300 authorized providers in North America, the United Kingdom, Ireland, Australia and South Africa. More information is available at www.inter-tel.com.
Forward Looking Statements
Any statements that are not based on historical fact are forward-looking statements. Although such statements are based on management's current estimates and expectations, and currently available competitive, financial, and economic data, forward-looking statements are inherently uncertain. We, therefore, caution the reader that there are a variety of factors that could cause business conditions and results to differ materially from what is contained in our forward-looking statements.
DMB Financial undertakes no obligation to publicly release the results of any revisions to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.